Can you sell computers to the public school
system?
by Alan Zisman
(c) 1996. First
published in Canadian Computer Wholesaler, September, 1996
Pretty much everybody agree that students need
exposure to computers?this
not only improves schoolwork, even in early grades, but it helps make
students
comfortable with the sorts of tools that they will be using in
virtually
every job, after graduation.
In BC, for example, the Provincial government has set
a target?one computer
for every 6 elementary students, and one for every 3 secondary-level
students.
So where are the computers in the public schools going to come from? Is
this a market with potential for CCW readers?
Many schools, particularly elementary schools, lack
both dedicated computer
labs and computer specialist teachers. In some cases, if there are
computers,
it may be only a handful of machines for several hundred kids?and many
times, the hardware may be Commodore 64s or Apple IIs, popular over a
decade
ago. Other schools are working with hand-me-downs? computers donated by
individuals, companies, the Federal government, or groups like phone
company?s
Phone Pioneers or the Science Council of BC?welcome additions, but in
all
cases, machines that are obsolete. (Ontario schools have a unique
history?a
decade or more ago, their Provincial Education Ministry mandated a
unique,
made-in-Ontario computer for schools? but now, that laudable, but
incompatible
effort has been abandoned, and Ontario schools, like others are
focusing
on standard Macs and PCs).
The schools that do have relatively modern computers
have often bought
them with money raised by the parents?in BC, often as a result of
sponsoring
casino nights.
There are some signs that this situation is changing
for the better,
however. The BC Ministry of Education, for example, has published new
curriculum;
guidelines for teachers aiming at integrating Information Technology
into
all subject areas at all grade levels. And because these new guidelines
require access to modern hardware, the government has also increased
the
funding available for schools to purchase computer hardware, resulting
in newspaper accounts of $100 million set aside in BC alone for
computers
in schools.
Some school districts are also pushing ahead on their
own? Vancouver,
for example, BC?s largest district, is in the midst of wiring all their
schools with ISDN lines, connecting them to a wide area network, and
providing
all schools with high-speed Internet access.
With figures like that $100 million being thrown
around for computer
purchases for schools, it could appear that schools might finally be
providing
a new market for many computer distributors.
Unfortunately, with a very few exceptions, this may
prove to be a difficult
market to penetrate. Here?s why.
While schools and school districts want computers,
they often find computers
scary. Most teachers have little background with computers, and aren?t
very comfortable with them. And schools typically don?t have technical
support on site. At the same time, while businesses may be prepared to
replace their computers every few years, this luxury hasn?t been
available
to schools (remember all those Commodore 64s? )
Let?s look at the Vancouver school system, for
example.
In order to access money from the Provincial Ministry
of Education for
hardware purchases, Vancouver schools need to abide by purchasing
guidelines
issued by the Ministry. Periodically, the government requests companies
to submit hardware for evaluation, that can be recommended to the
schools?
currently, that hardware list includes various models by exactly three
manufacturers: Apple, IBM, and AST; while in some years, a few smaller
companies, such as Datatrain, have had approved models, this is not
currently
the case.
An individual school district can limit that list
further, and can ask
retailers or distributors to submit bids for bulk purchases within that
district. Since an individual district such as Vancouver will have to
keep
the machines up and running after the warranty period runs out, they
may
want to limit the number of models they have to support. At the same
time,
they want to ensure that the hardware will be robust enough to last
through
a long period of non-stop student use.
So teachers in Vancouver often felt frustrated, when
they were told
that their school could only buy relatively-expensive AST Bravos,
models
aimed at the business market, when they saw full colour fliers
advertising
similar-appearing AST Advantage computers being sold cheaper? the
school
district replied that the Advantage models, aimed at the home market,
did
not meet district standards.
Schools can purchase other models of computers?but
they have to use
their own funds to do so? money raised by parents, for example. But if
they do that, the school district will not put those, non-standard
machines
on district inventory, so the individual school is responsible for
insurance
and maintenance. Some schools have chosen to buy a larger number of
less-expensive
machines that way, while others have taken the more cautious route of
spending
more money to remain compatible with district standards.
All this means that the school market will be a
difficult one to penetrate.
Large enough companies may want to consider trying to
get listed on
the Provincial recommended hardware list? that means providing models
for
evaluation, by a set deadline. Datatrain, for example, missed that
deadline
one year, and as a result, was not listed for the following school
year.
Smaller companies may want to approach individual
schools; it can?t
hurt to talk to a school?s principal, or to see if the school has a
staff
committee looking at hardware purchases. Be prepared to be
frustrated?schools
cannot spend Provincial government-provided funds on off-brand
hardware,
but they may be willing to discuss using so-called discretionary
money-?casino-night
profits, or the results of other fundraising. You may be able to see
what
you?re competing against? the Vancouver district, for example, sends a
list of recommended hardware and prices out to schools, several times a
year.
An added frustration for many companies will be the
traditional Apple-centric
attitude of many schools and districts. Apple has been quite
successfully
at courting the education market, ever since the Apple II-days of the
early
80s, with the result that many schools, particularly elementary
schools,
but in some cases, whole school districts have standardized on
Macintosh
machines. Although Apple?s recent financial problems are causing
schools
to look at this, PC-focused dealers will find themselves having to work
extra hard to penetrate these school districts.
And if you do make a sale to a school, expect to
provide a lot of support?
remember, few teachers are power users, and the machines are going to
be
used non-stop, by little sticky peanut-butter fingers. Factor the cost
of that support into your price quote.
But if you are able to build a relationship with a
school or a school
district, and if you are patient and supportive, they will prove a
loyal
market (and, as teachers and administrators circulate), they can make
it
easier to sell to other schools, as time goes on.